Targeted Training, Improved Results
Communication: It’s All About Style!
Improved Relationships, Improved Communication
Effective communication stems from the right combination of tone of voice, words, body language and pace of speech and actions. All are directly impacted by our unique behavioral style. Our unique behavioral style then directly impacts:
- How we respond to problems and challenges
- How we interact with others
- How we react to change and
- How we view rules and procedures.
These four areas are the components of an individual’s behavioral style. In this workshop, we use a personalized DISC-based assessment as the foundation of this highly personalized, highly interactive one day training program focused on teaching your employees to use the DISC language as a way to:
- Better understand their own behavioral style.
- More effectively interact with others by recognizing, understanding and appreciating the behavioral styles of their co-workers and customers.
- Adapt their style to the style of others for improved customer service, communication and relationships.
To request a personalized, complimentary DISC report, contact Sharon Hickman at sharon@ruhmannassociates.com
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Thank you for giving me the opportunity to comment on 21st Century Leadership and the value it has added to our leadership development efforts. The assessment model and facilitated sessions gave us a great opportunity to understand who we are and how we process challenges and information. Several of our colleagues have continued to follow-up with you on their leadership development issues and in at least two cases, we have noticed major behavior turnarounds.
Richard D’AquilaExecutive Vice President
Chief Operating Officer
Yale New Haven Hospital