Targeted Training, Improved Results
Communication: It’s All About Style!
Improved Relationships, Improved Communication
Effective communication stems from the right combination of tone of voice, words, body language and pace of speech and actions. All are directly impacted by our unique behavioral style. Our unique behavioral style then directly impacts:
- How we respond to problems and challenges
- How we interact with others
- How we react to change and
- How we view rules and procedures.
These four areas are the components of an individual’s behavioral style. In this workshop, we use a personalized DISC-based assessment as the foundation of this highly personalized, highly interactive one day training program focused on teaching your employees to use the DISC language as a way to:
- Better understand their own behavioral style.
- More effectively interact with others by recognizing, understanding and appreciating the behavioral styles of their co-workers and customers.
- Adapt their style to the style of others for improved customer service, communication and relationships.
To request a personalized, complimentary DISC report, contact Sharon Hickman at sharon@ruhmannassociates.com
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QBQ has helped me set the framework for my staff prior to tackling a problem or discussing issues. Rather than approaching an issue as a victim they now can address it feeling empowered and assuming some ownership. Recently, at a Patient Care Associate retreat, we were planning to do a segment on “What frustrates you or what gets in the way of you doing a good job”. The session before this one happened to be a small segment on QBQ. It was amazing how the change in mindset helped us face the challenging issues. It was a real enlightening moment for my staff. Thanks Joy for a great session!
Cathy Stevens
Director, Prenatal Intensive Care Unit
Yale New Haven Health System