Targeted Training, Improved Results

Communication: It’s All About Style!

Improved Relationships, Improved Communication

Effective communication stems from the right combination of tone of voice, words, body language and pace of speech and actions.  All are directly impacted by our unique behavioral style. Our unique behavioral style then directly impacts: 

  • How we respond to problems and challenges
  • How we interact with others
  • How we react to change and
  • How we view rules and procedures.

These four areas are the components of an individual’s behavioral style. In this workshop, we use a personalized DISC-based assessment as the foundation of this highly personalized, highly interactive one day training program focused on teaching your employees to use the DISC language as a way to: 

  • Better understand their own behavioral style.
  • More effectively interact with others by recognizing, understanding and appreciating the behavioral styles of their co-workers and customers.
  • Adapt their style to the style of others for improved customer service, communication and relationships.

To request a personalized, complimentary DISC report, contact Sharon Hickman at sharon@ruhmannassociates.com

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In my 20 plus years experience in executive education, most development programs focus on the acquisition of organizational knowledge, operational systems, and business tools.  Little time is devoted the leader’s self discovery. Ironically, the greatest programmatic impact I have personally experienced, and witnessed, has been through the exploration of the impact of self on the leadership role. Rich Ruhmann does a masterful job of guiding even the brightest and most skeptical leaders through a process where they come face to face with the ways in which they sabotage their own efforts. And importantly, Rich helps leaders draw on their unique strengths to improve their effectiveness. Significantly improved partnerships across disciplines, more authentic relationships with subordinates, clearer communication, and more deliberate team decision-making are some of the visible successes of Rich’s work across the Yale New Haven Health System.

Dr. Michael Pepe
VP and Executive Director, Institute for Excellence
Yale New Haven Hospital