Targeted Training, Improved Results
Communication: It’s All About Style!
Improved Relationships, Improved Communication
Effective communication stems from the right combination of tone of voice, words, body language and pace of speech and actions. All are directly impacted by our unique behavioral style. Our unique behavioral style then directly impacts:
- How we respond to problems and challenges
- How we interact with others
- How we react to change and
- How we view rules and procedures.
These four areas are the components of an individual’s behavioral style. In this workshop, we use a personalized DISC-based assessment as the foundation of this highly personalized, highly interactive one day training program focused on teaching your employees to use the DISC language as a way to:
- Better understand their own behavioral style.
- More effectively interact with others by recognizing, understanding and appreciating the behavioral styles of their co-workers and customers.
- Adapt their style to the style of others for improved customer service, communication and relationships.
To request a personalized, complimentary DISC report, contact Sharon Hickman at sharon@ruhmannassociates.com
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“We have used the Sales and Values assessments available from Ruhmann Associates to develop our sales staff for almost two years now. The depth of information and completeness of the reports have enabled us to create a highly effective sales coaching system. The Internet capability provides us with real time information. I will not hire a salesperson without having them first take these assessments.”
Bill Black, President
Black Cadillac
Greensboro, North Carolina